Please read these terms before you use this website or ask us to do paid work. Using voidlabs.studio means you accept the website terms in sections 3 and 4. Paid studio work is only governed by these terms once a proposal, statement of work, or other written agreement says so — or once you ask us in writing to start and we confirm.
Effective date: . Related documents: Privacy Policy and Cookie Policy.
1. Agreement
These terms are between you and Void Labs (trading as Voidlabs) (“we”, “us”). “You” means the person or organisation using the site or buying services.
If you are buying services for a company, you confirm you have authority to bind that company. If you do not, you accept these terms personally.
If a signed statement of work, order form, or master services agreement conflicts with this page, the signed document wins for that project. This page fills any gap the signed document leaves.
2. About us
Voidlabs is a digital product studio. We design and build websites, products, brand systems, and custom software. Contact: contact@voidlabs.studio. Company details appear on proposals and invoices.
3. Using this website
We provide this site for information about the studio and so you can contact us. Content is general and may be incomplete. It is not legal, financial, or professional advice, and it is not an offer capable of acceptance until we issue a proposal.
We try to keep the site available and accurate. We do not promise uninterrupted access, error-free pages, or that the site is free of harmful code. We may change, suspend, or withdraw pages at any time.
All design, text, logos, and other materials on this site are owned by us or our licensors. You may view and print pages for personal or internal business evaluation. You may not copy the site, scrape it at scale, frame it, or use our marks without written permission — except as allowed by law (including fair dealing).
4. Acceptable use
You must not:
- use the site or form in a way that is unlawful, deceptive, or abusive
- attempt to gain unauthorised access to our systems or other users’ data
- overload, probe, or reverse engineer the site except as allowed by law
- submit malware, spam, or content you do not have the right to send
- impersonate another person or misrepresent your affiliation
- use automated means to send bulk enquiries
We may block IP addresses or discard submissions that look like abuse. We may report criminal activity.
5. Enquiries are not a contract
Sending the contact form or an email does not create a contract, retainer, or obligation on either side to proceed. We may decline work, including after a conversation. Until we both accept a written proposal (or we confirm in writing that work has started on agreed terms), neither party is bound to deliver or pay for studio services.
Anything you send as an enquiry should not include information you are not willing to share with a prospective supplier. If you need an NDA first, say so before you send the brief.
6. Studio services
Services are described in the proposal or statement of work. They may include research, design, engineering, content, brand, consultancy, and related delivery. Unless the proposal says otherwise:
- we determine the method, tools, and staffing
- we may use subcontractors who are bound to confidentiality
- dates are estimates, not guaranteed milestones, until we both agree they are fixed
- third-party products (hosting, fonts, stock, APIs, licences) are extra unless listed as included
We do not provide 24/7 support, legal advice, paid media management, or hosting as a default managed service unless the proposal says we do.
7. Proposals and statements of work
Proposals are valid for 30 days unless they say otherwise. Acceptance is written (email is enough). Changes to scope are agreed in writing and may change fees and dates. Work outside the scope is chargeable at the rates in the proposal or, if none, our then-current rates.
You are responsible for obtaining approvals from your stakeholders in time. Delay in feedback may move the timetable even if the fee stays the same.
8. Your obligations
You will:
- provide materials, access, and decisions we reasonably need
- ensure you have the rights to content, data, and accounts you give us
- nominate one person who can make decisions
- comply with law in how you use the deliverables
- keep account credentials you share with us secure, and rotate them when the project ends if appropriate
If missing input blocks us, we may pause work. Fees for time already spent remain payable. We are not responsible for third-party outages on tools you require us to use.
9. Fees and payment
Fees are in pounds sterling unless we agree another currency. VAT is added if applicable. Invoices are due within 14 days unless the proposal says otherwise. We may ask for a deposit before work starts.
Late sums may bear interest at 8% a year above the Bank of England base rate, plus fixed late-payment compensation, in line with the Late Payment of Commercial Debts (Interest) Act 1998, where that Act applies.
We may suspend work if invoices are overdue. You will pay reasonable costs of recovery. Fees are exclusive of expenses we agree in advance (travel, stock, paid software, fonts).
Unless the proposal is clearly a fixed-price package, estimates are good-faith forecasts. We will tell you before we exceed an estimate by a material amount.
10. Intellectual property
Each party keeps the IP it owned before the project. You keep IP in materials you supply. We keep IP in our pre-existing tools, internal methods, component starters, and know-how.
Subject to full payment, we assign to you the IP in the final deliverables created uniquely for you, excluding:
- our pre-existing materials and generic components, which we license to you on a non-exclusive, perpetual basis for use with the deliverables
- third-party materials (open source, stock, fonts, libraries), which remain under their own licences — we will tell you what we used
- drafts, unused concepts, and working files, which stay ours unless the proposal says we hand them over
Until invoices are paid, we grant no licence other than a limited right to review drafts. If you use deliverables before payment, that does not transfer title.
11. Portfolio and publicity
Unless you tell us in writing that a project is confidential, we may describe the work in general terms, show non-sensitive screenshots, and name you as a client after launch. We will not disclose information you have marked confidential. If you need a complete publicity embargo, put it in the proposal.
12. Confidentiality
Each party will keep the other’s confidential information secret and use it only for the project, except for information that is public, independently developed, or required to be disclosed by law. This duty lasts three years after the project ends, and indefinitely for trade secrets. We may share information with subcontractors and advisers who need it and are bound to confidentiality.
13. Warranties
We will perform services with reasonable care and skill. We do not warrant that software or sites will be error-free, uninterrupted, or immune to third-party changes (browsers, APIs, search engines, OS updates). Search rankings, conversion rates, and commercial outcomes are not guaranteed.
You warrant that materials you supply do not infringe third-party rights and are accurate enough for us to rely on. Except as stated, all other warranties implied by statute are excluded to the fullest extent permitted by law. Nothing in these terms limits liability that cannot legally be limited, including for death or personal injury caused by negligence, or for fraud.
14. Limitation of liability
Subject to the non-excludable liabilities above, we are not liable for: loss of profit, revenue, anticipated savings, goodwill, data, or business; or any indirect or consequential loss.
Our total liability for a project, whether in contract, tort (including negligence), or otherwise, is limited to the fees you paid us for that project in the 12 months before the claim. For website use where no project exists, our total liability is limited to £100.
You should keep backups of your own content and accounts. We are not a disaster-recovery provider unless the proposal says we are.
15. Indemnity
You will indemnify us against claims, damages, and reasonable costs arising from materials you supplied, your misuse of the deliverables, or your breach of law or these terms, except to the extent caused by our negligence or wilful misconduct.
16. Term and termination
A project starts on acceptance and ends when the scope is delivered, or earlier if terminated. Either party may terminate for material breach if the breach is not remedied within 14 days of written notice, or immediately if the other party becomes insolvent.
You may cancel for convenience; you will pay for work done, committed expenses, and any non-cancellable third-party costs. We may terminate for convenience with 14 days’ notice; you will pay for work done to the stop date. On termination we will hand over paid-for deliverables in their then-current state. Sections that should survive (IP, confidentiality, liability, governing law) survive.
17. Force majeure
Neither party is liable for delay or failure caused by events beyond reasonable control, including outages of major cloud providers, strikes, illness of key people in a small studio, war, epidemic, or changes in law. If the event lasts more than 60 days, either party may terminate without liability except for fees already earned.
18. Non-solicitation
During a project and for 12 months after, you will not solicit for employment anyone who worked on your account, except via a general public advertisement. This does not stop you hiring someone who approaches you independently without solicitation.
19. Feedback
If you send ideas about our studio or this site that are not part of a paid brief, we may use them without obligation. Do not send submissions you want paid for unless we have agreed that in writing.
20. Third parties
These terms do not give enforcement rights to anyone who is not a party, except that our subcontractors may benefit from limitations of liability. The Contracts (Rights of Third Parties) Act 1999 is excluded except as needed for that sentence.
21. Assignment
You may not assign these terms without our written consent. We may assign them to a successor of the studio or as part of a reorganisation, provided the assignee takes on the obligations.
22. General
If a clause is unenforceable, the rest remains in force. A failure to enforce a right is not a waiver. These terms and the proposal are the entire agreement for the subject matter and replace prior negotiations, except for fraud. Notices may be sent by email to the addresses used on the project or contact@voidlabs.studio.
23. Governing law
These terms and any dispute or claim (including non-contractual disputes) are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that we may seek injunctive relief in any jurisdiction to protect IP or confidential information.
If you are a consumer resident in the UK (unlikely for our typical work), nothing here takes away rights you have under consumer law, and you may bring proceedings in your local UK courts.
24. Changes
We may update these website terms by publishing a new version here. Changes do not alter a signed proposal unless both parties agree. Continued use of the site after a change means you accept the new website terms.
25. Contact
Questions about these terms: contact@voidlabs.studio or the contact form.